Members of the 914th Airlift Wing public affairs office participate in an Air Force Smart Operations for the 21st Century (AFSO21) process improvement exercise October 18, 2011, Niagara Falls Air Reserve Station, NY. AFSO21 principles are used throughout the Air Force to look for ways to improve processes and create efficiencies in team operations. (U.S. Air Force photo by Staff Sgt. Joseph McKee)