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Gen. Mike Minihan, Commander of Air Mobility Command, visits the Niagara Falls Air Reserve Station June 8, 2024.

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Niagara Inn aims for, earns high inspection marks

  • Published
  • By Staff Sgt. Andrew Caya
  • 914th Airlift Wing Public Affairs
NIAGARA FALLS AIR RESERVE STATION, N.Y, --  The Niagara Inn overcame multiple challenges and earned an outstanding score on their most recent accreditation inspection due to hard work and great leadership by the members in their section.

Accreditation inspections are conducted by the Air Force Services Agency Accreditation Team and encompass the entire lodging spectrum.

The inspectors from the AFSVA rate everything from initial guest contact at the front desk to room cleanliness and amenities, equipment maintenance, supplies, furnishings, employee supervision programs, accounting, logistics management, quality assurance and a multitude of other aspects of the lodging program.

Because they had previously only competed at the Air Force Reserve Command level, the lodging team at Niagara needed to set the bar even higher to compete at the Air Force level. . New services leadership emerged at Niagara and took control of the situation.

"March of 2010 brought us a new Chief of Services, Mr. Robert Williams," said Assistant Lodging Manager Trish Marcilliott. "His first priority was to get lodging through the Accreditation with a passing score."

Under Mr. Williams' leadership, the staff became a more cohesive team.

Prior to the first accreditation under his watch, Mr. Williams gathered the lodging team for multiple meeting in order to fix what was still in need of repair.

After a never-wracking inspection, Ms. Marcilliott received a phone call from one of the inspectors with their score. "As I hung up the phone I was in shock, 90.2 percent, a 12.7 percent increase from last year [2009] and finally a passing score[ At Active Duty Standards]," she said.

The score was great however, it was not as good as the team wanted it to be. "Back to the drawing board once again," said Ms. Marcilliott. "For 2011, Mr. Williams wanted a 94% on the inspection and the lodging team did him one better; they scored a 94.5 percent, the highest inspection score yet.

"Niagara Inn Manager, Edith Fose and I are very thankful to our wonderful staff and the services managers that have helped us in three short years [to] improve our operations by 34.2 percent," said Ms. Marcilliott .

"We have an exceptional group of people working in lodging and they can accomplish any challenge," said Mr. Williams. "They are ready to step to the next level and let the rest of the Air Force know how good their program really is!"