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Family Support Center

Family SupportContact Number
236-2097 or 800-248-9969 ext. 2097

Vision
Family and Personal Readiness is Mission Readiness

Mission
Provide individuals, families, and leadership with programs that promote self-sufficiency and enhance mission readiness, retention, and adaptation to the Air Force way of life.

Hours of Operation:
Monday through Friday: 0730 - 1600

UTA'S: 0730 - 1630

Core Values

The first responsibility of Family Support is to our customers. Everything we do for our customers must be of the highest quality. Our customers must be served promptly, accurately and efficiently. To this end we have developed partnerships with both base and local community agencies whose services support our mission.

We believe that to meet the needs of our customers we must utilize the Results Management model. This model focuses on Community Results; Safety, Health and Well-Being, Personnel Preparedness, Sense of Community, Family Adaptation, and Spiritual Well-Being. By fostering community partnerships, Family Support can collaborate with base and community agencies to provide the best possible services and programs.

Key Phone Numbers

Base and Community Telephone Numbers

Base   1-800-248-9969, ext 2097
Family Support     (716) 236-2097
Public Affairs  (716) 236-2136
Base Operator (716) 236-2000
Legal Office (716) 236-2134
Chaplain (716) 236-2096
Military Personnel Flight-Customer Service (716) 236-2197
Finance (716) 236-2292
Department of Defense Police (716) 236-2280
Services & Base Gym (716) 236-2198 & 2101
Lodging (716) 236-2014
American Red Cross – Niagara Falls (716) 731-4030
Red Cross - After Hours (716) 278-8071
Crisis Services: Erie & Niagara County (716) 834-3131 & (716) 285-3515
Domestic Violence 1-800-942-6906
Addiction Center 1-800-417-6237

Family Support Programs

Information & Referral:
To provide information about the installation and community resources. The basis of this program centers around helping members identify needs and referring them to the appropriate resource.

Readiness:
Provides assistance and support to families during times of local or national emergency, mobilization, deployment, or evacuation. A written plan covering all phases of family support is in place.
 
Crisis Assistance:
Gives immediate short-term support to restore an individual’s ability to cope with family life situations.

Leadership Consultation:
Provide information and assistance to the Wing Commander and unit leadership to effectively address individual and family concerns.

Other Services:
Information available in the areas of Personal Financial Management, Family Life Education, Career Focus, and Relocation.